Terms And Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OR ACCESSING ANY PAGES IN THIS WORLD WIDE WEB SITE ("site"). By browsing, viewing, using or accessing this site Southside Vacuum Company, Inc. ("SVC Vacuum Company"), you acknowledge that you have read, understood, and agree to comply with the terms set forth below. If you do not agree to these terms of use, please do not use this site. You also agree to comply with all applicable laws and regulations.

World Headquarters:

Southside Vacuum Company Inc.
1011 E. Coliseum Blvd Fort Wayne Indiana 46805
Orders only: 1-888-209-8113
Customer Service: 1-888-209-8113
Local: (260)484-7162
Fax: (260)969-0628
E-Mail questions@svcvacuum.com

Main Showroom:

Southside Vacuum Company Inc.
1011 E. Coliseum Blvd Fort Wayne, IN 46805
Phone (260) 484-7162
Fax (260) 969-0628

Internet Pricing:

Pricing quoted on our web sites is available for online purchases only. When comparing prices to similar products in a retail store, remember to add shipping and set-up fees to the internet price.

Credit Cards:

We accept Visa, Master, American Express, and Discover Card accepted. Credit card orders shipped to a location other than your billing address may require additional verification. We will not charge your credit card for an item until it is ready to be shipped.

Check and Money Order

Checks and money orders should be sent to:

Southside Vacuum Company Inc.
1011 E. Coliseum Blvd Fort Wayne, IN 46805

Add applicable sales tax (only for shipments made in Indiana) and shipping fees. All checks must include a contact person and phone number in order to be processed. A $20.00 fee will be charged on all returned checks. Please allow 10 business days for company and personal checks to clear.

Phone Sales:

Call toll free 1-888-209-8113
Monday - Friday 10am - 5:30pm
Saturday 10am - 5pm
Sunday CLOSED
Eastern Standard Time

Purchase Orders:

Corporate, educational, and government orders may use purchase orders.

C.O.D.:

Due to the high cost associated with C.O.D. order, we are no longer accepting this method of payment. We are taking this step to maintain our ability to offer our customers the most competitive prices available.

When will my order ship:

Orders for in stock items received Monday thru Thursday will ship that following day*.  Orders for in stock items received Friday and all day Saturday and Sunday will ship on the following Monday or Tuesday.

* Orders for out of stock items will in most cases ship as soon as we receive the item.

* Prices and Availability are subject to change without notice! If a product is not in stock when you order (for example not yet available or sold out), we will do our best to let you know when we anticipate the product will be available. We will not charge your credit card for an item until it is ready to be shipped. Anticipated delivery dates are dependent upon vendor supplies and other factors and are subject to change. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.

*Except Holidays

Large volume quotes are also available.

Sales tax is charged only on shipments made to Indiana.

Shipping Methods:

Special! $6.90 flat delivery fee shipping charges on vacuum bags, belts, filters and most small parts . Some items will be more because of their weight or size. Extra handling charges may apply. We will notify you before we ship if there is any additional charge.

If you would like UPS, shipping standard ground rate is $ 15.90

For larger and heaver parts (Motors, Housings, Hoses , ect.) We will quote you shipping charges.

Express Shipping:

If you need your order next day we can express ship your order but please call customer Service # 1-888-209-8113 to place your order We are not responsible for delayed E-mail or mail in orders that didn't arrive on time to be processed.

Shipping Issues- Southside Vacuum Company, Inc., we strive to provide you with top-notch service from the moment you place your order to the moment it arrives on your doorstep. For this reason, we use some of the best shipping companies in the business. However, even the best can make mistakes; so if your order is overdue or you receive a damaged shipment, please get in touch with us for fast assistance. You can send Email to questions@svcvacuum.com or contact our Customer Service Department directly at 1 (888) 209-8113. You can FAX us at 1 (260) 969-0628. When you call or Email, please make sure we obtain your name, phone number, order number, and the date that the order was placed. For international customers, please leave a FAX number and/or email address.

Foreign Orders:

INTERNATIONAL CUSTOMERS, PLEASE READ THIS!!

Southside Vacuum Company Inc. welcomes international customers. However, due to the many restrictions placed on international trade. We must advise you of the following policy.

Our International Policy:

All of our products are purchased by us for sale in the United States. We do not carry international versions. The products you purchase may or may not work with your electrical voltage. We will not repair or replace any product damaged by improper electrical voltage. Also, you may not be able to register your products with the manufacturer, or receive warranty service. Southside Vacuum Company, Inc. makes no warranties, expressed or implied as to the compatibility and performance of products sold outside the United States.

There are no satisfaction guarantees on any product sold outside the United States.

For defective products, the customer pays all freight, transportation, and brokerage charges to return the product to our door. We will not be responsible for any customs fees, taxes, regulations, or restrictions.

Placing an order for shipment outside of the United States constitutes an acceptance of the above and an agreement to abide by our policies.

Payment:

Payment by most major credit cards accepted, with no surcharge. Your credit card is not charged until your order is shipped.

All prices reflect U.S. dollar amounts and will be billed according to the current exchange rate when the charge clears.

International Shipping:

Southside Vacuum Company Inc. welcomes orders for shipment to addresses in the U.S., possessions and territories of the U.S. and APO and FPO addresses see standard US shipping charges apply.

Orders for shipment outside these areas are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. For exact shipping and handling charges please e-mail or phone (260)745-7788

Return Policy:

Your Satisfaction is Guaranteed!

We provide the services of our fully staffed Technical Support and Customer Care teams to help you after purchase. If you have any questions about your order, please call one of the above numbers.

You have 15 days from the invoice date to request a Return Authorization (RA) Number . No returns will be accepted without a Return Authorization Number. Once you have been issued an RA number, you must ship the product so that it reaches our Returns Processing Center within 10 days. All RA numbers must appear on the shipping labels. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX.

All products are covered by the manufacturer's warranty against defects. If an item proves to be defective within 15 days from the date of your invoice, we can assist with the repair or exchange of that item for you, according to the terms of the manufacturer's warranty.

If you need to return a product that is unopened (you may open a pack of bags or belts to see if they will fit), you may return it for exchange or refund within 15 days of your invoice date, you maybe subject to a 15% restocking fee.

Southside Vacuum Company Inc. reserves the right to authorize product returns beyond 15 days from the invoice date. If the product is accepted after 15 days, credit will be issued toward FUTURE PURCHASES ONLY.

Due to certain manufacturer's return policies, you will be required to contact some manufacturers directly for repair, replace or return their products. Please be sure to ask your Sales Advisor about our warranty programs and specific return conditions before you purchase.

All items must be returned with original packaging, including all warranty cards, manuals, accessories, components, etc. Incomplete returns will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return.

Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments. Except when an item other that what is ordered is shipped. All return products must be sent freight prepaid any shipments sent freight collect will be refused.

Typographic, Photographic and Technical Errors: We do our best to be accurate but occasionally mistakes do occur. Material on this site may contain technical or other inaccuracies, omissions, photographic or typographical errors, for which Southside Vacuum Company Inc. assumes no responsibility. Use this site at your sole risk. Material may be changed or updated without notice. For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Southside Vacuum Company Inc. is not responsible for manufacturer price changes, which may occur at any time without notice. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.

Warranty Disclaimer:

Additional Information: Policies and item availability subject to change without notice. Southside Vacuum Company Inc. is not responsible for late or delayed shipments. Title to items being purchased is retained by Southside Vacuum Company Inc. until items are paid for by purchaser and at that time title passes to purchaser. All trademarks and registered trademarks are used to benefit and without intent to infringe on mark holder.

Location of operation:

This site is operated in the State of Indiana, United States of America, and Southside Vacuum Company Inc. makes no representation that content provided is applicable or appropriate for use in other locations. Your use of this site does not subject Southside Vacuum Company Inc. to judicial process in or to the jurisdiction of courts or other tribunals in your jurisdiction or location.

Enforcement of terms and conditions:

These terms are governed by and shall be interpreted according to the laws of the State of Indiana, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Southside Vacuum Company Inc. reserves all legal rights and remedies available to it and this disclaimer shall in no way be deemed a limitation or waiver of any other rights Southside Vacuum Company Inc. may have.